NDIS support, South East Melbourne
High Intensity Personal Care Across South East Melbourne
Complex personal care is hard to hand to someone who does not know the routine. A missed step can affect health, dignity, and whether you can stay safely at home. High intensity daily personal activities are NDIS supports for people who need skilled help with complex personal care.
Melbourne Care Ability provides this support for participants in South East Melbourne when it is in the plan and we can match a worker with the right skills. Care follows your routine, your privacy, and the instructions agreed in your support plan. We do not replace your doctor or nurse. We work alongside the health advice already in place, and we say clearly when a task needs a clinician.
What are high intensity personal activities, and why you need them
High intensity daily personal activities are personal care supports for needs that are more complex than everyday assistance. They can include support with bowel care, catheter care, PEG or other tube feeding, ventilator or tracheostomy care, complex wound care, subcutaneous injections, or other tasks a health professional has trained workers to do.
You need a team that is trained for your specific routine, not a general worker who is guessing. The right support protects your health and lets you stay in your own home or chosen setting with more confidence.
Melbourne Care Ability matches workers to the skills your plan requires. Training, the participant’s preferences, and any health professional guidance come before the first shift. If we cannot safely provide a task, we will tell you before support starts.
Our high intensity personal care process
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Step 1: Referral and clinical picture
We ask what personal care you need, which tasks are complex, and which health professionals are already involved. You do not need to share more health detail than we need to support you safely.
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Step 2: Skill match
We check that a worker can be trained and rostered for your routine, including times of day and the setting, at home or in the community.
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Step 3: Plan, training, and agreement
Workers follow your agreed care routine and any training your health team requires. You receive a service agreement to review before the first shift.
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Step 4: Support and review
Care is delivered at the times we agreed. We review the routine when your health, workers, or goals change, and we escalate clinical concerns to the right health professional.
Key features and what is included
- Skilled support for complex daily personal care named in your plan
- Workers matched to the tasks, times, and preferences you set
- Care routines written in plain language and followed consistently
- Privacy and dignity built into how personal care is delivered
- Coordination with family, support coordinators, and health professionals you choose
- A clear line between disability support and clinical care
- A service agreement before support starts
- Reviews when your health needs or roster change
Benefits of choosing us for high intensity care
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Safety before rostering
We do not accept a complex care shift we cannot staff with a suitably prepared worker.
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The same routine, each visit
Consistency matters when care is complex. We document the steps you want followed.
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Dignity in personal care
You decide how care is given, who is in the room, and how your body is spoken about.
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Local team
Support is arranged for South East Melbourne, so travel and handover are realistic.
Frequently asked questions
What counts as high intensity daily personal activities?
This NDIS support is for daily personal activities that need extra skill because the care is complex. Examples include PEG feeding, catheter or bowel care, ventilator or tracheostomy support, subcutaneous injections, and some wound care. The exact tasks must be in your plan and safe for a trained support worker to do. Some tasks stay with a nurse. We will say which is which before we start.
Will a support worker replace my nurse or doctor?
No. High intensity personal support follows the plan and the instructions of the health professionals involved in your care. Nurses, GPs, and specialists remain responsible for clinical decisions. If a worker sees a change that needs clinical attention, we contact the people you have named.
How do you train workers for my routine?
Training follows what your health team and plan require for that task. We do not send an untrained worker to perform complex care. If the right training cannot be arranged, we will not start that task.
Can I choose who provides my personal care?
Where we can, yes. We ask about gender preference, language, culture, and personality. We cannot always guarantee a named worker for every shift, and we will tell you when a backup worker is needed.
What if my needs change suddenly?
Contact us as soon as you can. We will review the roster and the care routine. If the change needs a nurse or emergency care, call 000 or your clinical team first. Disability support does not replace emergency services.
Related NDIS supports
Ask about skilled personal care
Tell us the care you need and the suburb you live in. We will confirm whether high intensity personal activities are the right support, whether we can match the skills, and what a safe start would look like.
Call 0494 607 196. Services depend on your plan, funding, worker availability, and a signed service agreement.